A virtual assistant for your letting agency
Lettings runs on follow-up: enquiries, viewings, references, certificates and repairs, each with a date on it. A dedicated VA owns the follow-up so your negotiators spend their time on people.
Works in Reapit, Alto, Street.co.uk, Goodlord, Fixflo, Rightmove, Zoopla, Microsoft 365
What your VA handles
Portal enquiries
Replying to Rightmove, Zoopla and OnTheMarket leads, qualifying applicants and booking viewings.
Viewings
Confirming, rescheduling and following up, with feedback logged against the property.
Referencing
Chasing applicants, guarantors and referees until the file is complete.
Compliance renewals
Tracking gas safety, EICR and EPC dates and booking renewals before they lapse.
Maintenance
Logging repairs from tenants, raising jobs with contractors and keeping everyone updated.
Tenancy paperwork
Preparing tenancy documents, deposit registrations and move-in packs for you to check.
Rent chasing
Friendly reminders on late rent, escalated to you on the dates you set.
Your CRM
Keeping records, notes and diaries up to date so nothing lives in someone's head.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA handle viewings bookings from the portals?
Yes. They reply to leads, qualify them against your criteria and book viewings into your diary.
Can they deal with tenants directly?
Yes, by phone, email or your messaging tools, within the limits you set. Anything that needs a decision comes to you.
What about compliance?
Your VA tracks the dates and books the renewals. Legal responsibility stays with the agency, so certificates and sign-offs come to you.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.