A virtual assistant for your estate agency
Every sale needs a hundred small follow-ups between offer and completion. A dedicated VA does the chasing, keeps the CRM honest and books the next step, so your team can list and sell.
Works in Reapit, Alto, Jupix, Street.co.uk, Rightmove, Zoopla, OnTheMarket, Canva
What your VA handles
Lead follow-up
Calling and emailing portal and website enquiries the same day, and booking valuations and viewings.
Viewing admin
Confirmations, reminders, feedback requests and feedback reports to vendors.
Sales progression
Chasing solicitors, brokers and surveyors, and updating everyone on where the chain stands.
Vendor updates
Regular updates to vendors on activity, prepared for you to send or sent in your name.
Listings
Preparing descriptions, uploading photos and floorplans, and checking portal accuracy.
Your CRM
Clean records, tagged applicants and diaries that match reality.
Marketing
Just-listed and just-sold posts, newsletters and local mailers from your templates.
Research
Comparables and area information for valuations, gathered for you to review.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA chase solicitors in a chain?
Yes. That is one of the most common roles: regular calls and emails down the chain, with a written update after each.
Can they book valuations?
Yes, into your diary, from the rules you give them on areas, times and who goes.
Will clients know they are speaking to a VA?
That is your call. Most agencies introduce them as part of the team.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.