A virtual assistant for your property management business
A growing portfolio means more tenants, more contractors and more dates to track. A dedicated VA takes the repeatable work so you can buy, manage and grow instead of chasing.
Works in Arthur Online, Fixflo, Goodlord, Xero, QuickBooks, Landlord Vision, Google Workspace, Microsoft 365
What your VA handles
Maintenance desk
Taking reports, triaging urgency, booking contractors and closing the job out.
Contractor coordination
Quotes, access arrangements, reminders and invoices matched to the job.
Tenant communication
Answering routine questions, arranging access and sending notices from your templates.
Compliance tracker
Certificates, licences and inspections tracked, with renewals booked in good time.
Inspections
Scheduling inspections and writing up the reports for you to review.
Bookkeeping prep
Invoices and receipts filed, rent reconciled and everything ready for your bookkeeper.
Portfolio tracking
Keeping your spreadsheets and property records current.
Research
Deal sourcing lists, supplier comparisons and area data, gathered for you.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA handle emergencies?
They can triage and call your contractors from a list you set. What counts as an emergency, and who decides, is written into their procedure.
Can they do my bookkeeping?
They prepare it: receipts filed, transactions matched and questions listed. Your accountant or bookkeeper signs it off.
I only have a few properties. Is it worth it?
Our free VA Action Plan asks about your week and tells you honestly. Part-time exists for exactly this.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.