A virtual assistant for your block management company
Block managers carry heavy inboxes and long compliance diaries. A dedicated VA answers the routine, raises and chases the works, and keeps every building's dates in order, so your property managers can manage.
Works in Qube, Fixflo, Xero, Microsoft 365, Google Workspace, PropertyFile
What your VA handles
Leaseholder queries
Routine questions answered from your records and templates, the rest routed to the right manager.
Repairs and reactive works
Logging reports, raising orders with approved contractors and following them to completion.
Compliance diary
Fire risk assessments, lift and water checks, insurance and inspection dates tracked and booked.
Contractor admin
Quotes gathered, visits scheduled, attendance confirmed and invoices matched.
Service charge admin
Preparing demands and statements for checking, and chasing arrears to your process.
Site visits
Scheduling visits and typing up visit reports and actions.
Meetings
Preparing packs, booking rooms or calls and writing up minutes.
Records
Keeping building files, leases and contact lists in order.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA deal with leaseholders directly?
Yes, for routine matters, from templates and records you approve. Disputes and anything contentious come to a manager.
Can they prepare service charge paperwork?
They prepare it for checking. A manager or accountant signs it off.
Can one VA support several property managers?
Yes. The workspace keeps each manager's tasks separate so nothing is lost between them.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.