A virtual assistant for your HMO or co-living portfolio
Room-by-room letting multiplies everything: enquiries, viewings, move-ins, messages and repairs. A dedicated VA keeps rooms full and houses running, and brings you only the decisions.
Works in SpareRoom, OpenRent, Arthur Online, Hammock, Fixflo, WhatsApp, Google Workspace, Xero
What your VA handles
Room enquiries
Replying to SpareRoom, OpenRent and social leads, and qualifying applicants.
Viewings
Booking, confirming and following up viewings, including virtual ones.
Move-ins and move-outs
Paperwork, inventories, keys and handovers scheduled and checked off.
House communication
Group notices, cleaning rotas and the day-to-day questions from each house.
Maintenance
Logging repairs, booking trades and keeping tenants informed.
Bills and utilities
Tracking bills, meter readings and supplier changes across your houses.
Licensing and compliance
HMO licence, fire safety and certificate dates tracked and booked.
Occupancy tracking
Keeping your room list current so you always know what is empty.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA run our WhatsApp house groups?
Yes, from a number or account you control, following the house rules and escalation steps you set.
Can they do virtual viewings?
They can book and host video viewings, and send applicants the details and next steps.
What about licensing?
Your VA tracks licence and certificate dates and books renewals. The licence holder stays responsible.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.