A virtual assistant for your trade business
On a job you cannot write the quote, book the next visit or chase the invoice. A dedicated VA does the office work while you are on the tools, so your evenings stop being admin time.
Works in Tradify, ServiceM8, Jobber, Xero, QuickBooks, Google Workspace, WhatsApp Business, Checkatrade
What your VA handles
Enquiries
Website, email and message enquiries answered quickly, the job qualified, and site visits booked.
Quotes
Typed up from your notes and photos, sent, and followed up until you hear yes or no.
Job scheduling
Booking jobs, confirming with customers the day before, and rearranging around delays.
Suppliers
Ordering the materials you specify and chasing deliveries.
Invoicing
Invoices raised when jobs finish, and late payments chased on your timetable.
Paperwork
Job records, certificates and warranties filed and sent to the customer.
Reviews
Asking happy customers for reviews on Google and the sites you use.
Your job software
Keeping jobs, customers and your diary up to date so nothing lives on scraps of paper.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can they deal with customers by phone?
They can call customers back, confirm bookings and chase payments by phone in your UK hours. How calls reach them depends on your setup, and we work that out with you.
Do they need to know the trade?
No. They work from your price list and your procedures; technical questions come to you.
What about jobs that need a site visit?
They book the visit into your diary and send the quote once you have given them the figures.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.