A virtual assistant for your online business
Online businesses run on replies: customers, orders, returns, marketplaces and suppliers, all day long. A dedicated VA keeps the inbox clear and the store up to date, so you can work on the business rather than in it.
Works in Shopify, WooCommerce, Amazon Seller Central, eBay, Etsy, Gorgias, Klaviyo, Xero
What your VA handles
Customer service
Email, chat and marketplace messages answered in your tone, within your refund and returns rules.
Orders and returns
Tracking questions, returns and refunds processed within the limits you set.
Product listings
Uploading products, descriptions, photos and prices across your store and marketplaces.
Stock and suppliers
Placing the reorders you specify, chasing deliveries and keeping stock counts right.
Reviews
Asking customers for reviews and replying to the ones that come in.
Social media and email
Scheduling the posts and newsletters you approve.
Bookkeeping prep
Receipts, invoices and payouts matched and filed, ready for your accountant.
Weekly numbers
Sales, returns and stock pulled into one short report.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can a VA handle customer service across channels?
Yes: email, chat and marketplace messages, from one set of rules you approve. Anything outside the rules comes to you.
Will they issue refunds?
Within the limits you set. Anything above them waits for you.
Do they need my payment accounts?
Only where a task needs it, with their own login and the permissions you choose. Card and bank details stay with you.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.