Guest communication for your serviced accommodation, handled every day
Guest messages do not wait for office hours, and every slow reply costs a booking or a review. A dedicated VA answers them in your name, from templates you approve, and brings you only what needs you.
Works in Airbnb, Booking.com, Guesty, Hostaway, Uplisting, WhatsApp
What your VA answers
Booking enquiries
Questions about dates, parking, pets and group bookings, answered from your rules, with direct booking enquiries followed up.
Pre-arrival
Check-in instructions, access codes and house rules sent at the right time, and confirmations chased.
Check-in help
The guest who cannot find the key safe or the Wi-Fi code, helped quickly, with anything unusual passed to you.
During the stay
Issues logged and passed to your cleaner or contractor, and the guest kept updated until it is sorted.
Check-out and reviews
Check-out reminders, review requests and replies to every review in your tone.
Templates that improve
Your templates kept up to date as questions repeat, so the answers get better every month.
What comes with your VA
- A VA recruited and vetted for your role, then a paid test task before you hire them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Can they cover evenings and weekends?
A UK working day is already evening in the Philippines, and roles can be set later, or include weekend cover, where your guests need it. We agree the hours when we write the role.
Will guests know it is a VA?
They message your business as they do now. Your VA replies in your name and tone, from templates you approve.
What if something goes wrong at night?
You decide the rules: what your VA handles, what waits until morning and what comes straight to you.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Guides
- What a Filipino virtual assistant costs in 2026, in pounds
- Don't interview a VA, audition them: paid test tasks
- What a lettings compliance and maintenance VA does
- Speed to lead: why trades lose jobs to slow replies, and how a VA fixes it
- How to hire a virtual assistant from the Philippines as a UK business
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.