A virtual assistant who works in your Uplisting account
Uplisting is popular with UK short-let operators for a reason: it is straightforward. A dedicated VA uses it all day so your bookings, guests and cleaners stay in step.
Works in Uplisting, Airbnb, Booking.com, PriceLabs, Stripe
What your VA does in Uplisting
Guest inbox
Answering guests from your saved replies, and escalating anything unusual.
Bookings and calendars
Checking new bookings and changes, and keeping availability right across channels.
Cleaning schedules
Making sure every changeover has a cleaner, and chasing confirmations.
Direct bookings
Handling enquiries and payments on your direct booking site.
Automated messages
Keeping check-in instructions and automated messages current.
Reporting
Monthly booking and owner summaries prepared for you to check.
What comes with your VA
- A VA recruited for your role, tested on a paid task before you meet them
- Supervised from the UK: check-ins, performance and cover when they are off
- Their contract and pay handled by us
- The Mango workspace for tasks, messages, hours and a weekly report
- Replaced if it is not working, with your procedures kept
You pay for work that has been done
The monthly fee is billed in arrears, after the month has been worked. The only thing paid up front is the one-off onboarding fee that starts recruitment.
Six steps. We do most of them.
2 weeks from go-ahead to a working VA.
- 01
See your price
Answer a few questions. Your VA Action Plan and price, straight away.
Your time: 5 min
- 02
Spec your VA
In your free workspace: the jobs, hours and tools. Try it with sample data, and book a call whenever you want one.
Your time: 20 min
- 03
We check it and recruit
We check your spec, then advertise, screen and interview.
Your time: None
- 04
You choose
Meet the strongest candidates. Pick one.
Your time: 1–2 hours
- 05
We set it up
Workspace, access and the first procedures.
Your time: 1 hour
- 06
Your VA starts
You direct the work. We handle their contract, pay and support.
Your time: Day-to-day direction
Your time, in total3 hours
Questions
Will my VA already know Uplisting?
Where your role needs it, we look for Uplisting experience when we shortlist, and your VA learns your setup from your procedures.
Can they take direct booking payments?
They can manage the booking and send payment links. Refunds and anything unusual come to you.
What hours does the VA work?
UK business hours as standard. Our VAs are in the Philippines, so a UK working day is their afternoon and evening, and every role is advertised in both time zones.
When do I pay?
Monthly, in arrears: you pay for a month after it has been worked. The one-off onboarding fee is the only thing paid before your VA starts.
Is the VA an employee?
No. VAs work as self-employed contractors. On the managed service they are contracted to us and we handle their pay and performance; you direct the work.
Do I have to give them my passwords?
You should not. Give your VA their own login wherever the software allows, or share access through a password manager, so it can be removed in one step.
Will a VA work for your business?
Answer a few quick questions and get a free plan for your business: whether a VA would work for you now, what they would take off your plate, and what it costs next to a UK hire. Your call with us is booked from there.