What they needed
The owner needed the admin behind the bookings taken off their hands: invoices, payment tracking, cancellations and changes with the booking platforms, and keeping listings up to date. The role was set up at 20 hours a week across Monday, Thursday, Friday, Saturday and Sunday.
What the VA does
- Creates and sends invoices to guests and property owners, and files them on the Drive.
- Keeps the payment tracker up to date.
- Handles cancellations and booking changes with Airbnb and Booking.com.
- Blocks and unblocks dates in the calendar for each property.
- Schedules the cleaners around each property's check-ins and check-outs.
- Reduces pricing on empty properties and refreshes listing details.
- Sends email campaigns on GHL to previous guests and construction companies.
- Creates the social media content, preparing the posts and graphics for the coming week.
- Writes the guest reviews on Airbnb.
What changed
Has run invoicing, booking changes and listing work since February 2026. The role has run for 8 months and is still running, with 167 hours logged since 31 August 2026 and 4 procedures written down. The VA sends a weekly report to the business.